Pet Supplies Plus is a popular pet store that offers a wide range of products and services for pets and their owners. Founded in 1988 in Redford, Michigan, the company has grown to become one of the largest pet supply retailers in the United States, with over 560 stores in 36 states. The company’s mission is to provide a convenient and affordable shopping experience for pet owners, while also promoting responsible pet ownership and supporting local animal welfare organizations.
Pet Supplies Plus offers a variety of products and services for pets, including food, toys, treats, grooming supplies, and more. The company also offers a range of services such as grooming, training, and veterinary care at select locations. In addition, Pet Supplies Plus has an online store where customers can shop for products and have them delivered to their doorstep. The company is known for its high-quality products, competitive prices, and excellent customer service, making it a popular choice among pet owners.
Key Takeaways
- Pet Supplies Plus is a leading pet store that offers a wide range of products and services for pets and their owners.
- The company is committed to promoting responsible pet ownership and supporting local animal welfare organizations.
- Pet Supplies Plus is known for its high-quality products, competitive prices, and excellent customer service.
History of Pet Supplies Plus
Pet Supplies Plus is a privately held pet supply retailing corporation that was founded in 1988 in Redford, Michigan, in the United States. The company was started by Jack Berry and Harry Shallop with the aim of providing a one-stop-shop for pet owners. The company has since grown to be a major presence in the US, with over 560 stores across the country.
In 1990, Pet Supplies Plus began franchising, and by 1995, it had grown to 100 locations. The company continued to expand, adding franchise locations in the Midwest and expanding into northeastern and southern states during the late 1990s. As of May 2023, Pet Supplies Plus is the third largest specialty pet food retailer in the US.
In January 2021, Pet Supplies Plus was acquired by the Franchise Group Inc. in an all-cash transaction valued at about $700 million. This acquisition is expected to bring significant growth opportunities for the company.
Pet Supplies Plus has focused on providing a wide range of pet products, including pet food, toys, grooming supplies, and accessories, at affordable prices. The company has also been committed to providing exceptional customer service and building strong relationships with its customers. Pet Supplies Plus has been recognized for its efforts, winning several awards, including the Retailer of the Year award from Pet Business magazine in 2019.
Overall, Pet Supplies Plus has a long history of providing high-quality pet products and services to pet owners across the US. With its continued expansion and commitment to customer satisfaction, Pet Supplies Plus is poised to remain a major player in the pet supply industry for years to come.
Products and Services
Pet Supplies Plus offers a wide range of products and services to cater to the needs of pets and their owners. Here are some of the products and services they offer:
Pet Food
Pet Supplies Plus carries a variety of pet food options, including dry and wet food, raw food, and freeze-dried food. They also have a selection of treats for pets, including dental treats, bones, and chews. The store offers food for dogs, cats, birds, fish, and small animals like rabbits and guinea pigs. They carry a variety of brands, including Blue Buffalo, Hill’s Science Diet, and Purina.
Pet Accessories
Pet Supplies Plus also offers a wide range of accessories for pets, including toys, beds, crates, collars, leashes, and harnesses. They also have a selection of grooming supplies, like shampoos, brushes, and nail clippers. The store also carries items like litter boxes, litter, and cleaning supplies.
Grooming Services
In addition to selling grooming supplies, Pet Supplies Plus also offers grooming services for pets. They offer a variety of services, including baths, haircuts, nail trims, and ear cleaning. They also offer add-ons like teeth brushing and flea and tick treatments. The grooming services are available for dogs and cats.
Veterinary Services
Pet Supplies Plus partners with VIP Petcare to offer veterinary services to customers. VIP Petcare provides affordable veterinary care, including vaccinations, microchipping, and diagnostic testing. They also offer wellness packages for pets to help keep them healthy. The veterinary services are available at select Pet Supplies Plus locations.
Overall, Pet Supplies Plus offers a wide range of products and services to meet the needs of pets and their owners. With a variety of food options, accessories, grooming services, and veterinary services, Pet Supplies Plus is a one-stop-shop for pet owners.
Store Locations
Pet Supplies Plus is a privately held pet supply retailing corporation with a major presence in the United States. As of 2023, they have over 600 stores across the country. To find the nearest Pet Supplies Plus store, customers can use the store locator on their website.
The store locator allows customers to search for stores by entering their ZIP code or city and state. The results will display the nearest stores, their addresses, and phone numbers. Customers can also filter their search results by the services they are looking for, such as grooming, self-pet wash stations, and live pets.
In addition to the store locator, customers can also find Pet Supplies Plus stores using third-party store locator websites like LocalStore. These websites provide information on the store’s location, hours, and services.
Pet Supplies Plus stores are typically located in shopping centers or standalone buildings. They offer a wide range of pet products, including natural dog food, cat food, bird food, fish food, and small animal food. They also offer pet supplies like toys, beds, collars, leashes, and grooming supplies. Some stores even have live pets like fish, birds, and small animals for sale.
Overall, Pet Supplies Plus has a strong presence in the United States with hundreds of stores located across the country. Customers can easily find the nearest store using the store locator on their website or third-party store locator websites.
Online Shopping Experience
Pet Supplies Plus offers a convenient online shopping experience for customers who prefer to shop from the comfort of their own homes. The website is easy to navigate, with clear categories for different types of products such as food, toys, and grooming supplies.
Customers can filter their search results by brand, price range, and product type, making it easy to find exactly what they need. The website also features a helpful “Pet Parent Resources” section, which includes articles and tips on pet care and training.
Pet Supplies Plus offers free shipping on orders over $49, which is a great perk for customers looking to save money. They also offer a “Subscribe and Save” program for recurring orders, which can save customers up to 15% on select products.
One potential downside to the online shopping experience is that customers cannot see or touch products before purchasing them. However, Pet Supplies Plus offers a satisfaction guarantee and accepts returns for most items within 60 days of purchase.
Overall, Pet Supplies Plus provides a convenient and user-friendly online shopping experience for customers looking to purchase pet supplies from the comfort of their own homes.
Customer Service
Pet Supplies Plus is dedicated to providing excellent customer service to all of its customers. They offer a variety of ways to contact their customer service team, including phone, email, and social media. Customers can call the Pet Supplies Plus customer service phone number at 1 (866) 477-7748 for assistance with any questions or concerns they may have.
In addition to phone support, Pet Supplies Plus offers an online contact form on their website. Customers can fill out the form with their contact information and a brief message, and a customer service representative will respond as soon as possible. Pet Supplies Plus also has a presence on social media platforms such as Facebook, where customers can send messages or leave comments for the customer service team.
Pet Supplies Plus is committed to resolving any issues that customers may have in a timely and efficient manner. They strive to provide accurate and helpful information to customers and are dedicated to ensuring that customers are satisfied with their shopping experience.
Overall, Pet Supplies Plus has a strong focus on customer service and aims to provide the best possible experience for all of their customers.
Return and Exchange Policy
Pet Supplies Plus offers a 30-day return policy for most items. If a customer is not completely satisfied with their purchase, they may return it within 30 days of the date received. However, the item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. Customers must contact Pet Supplies Plus to obtain a Return Authorization Number (RA#) and shipping instructions before returning the item(s).
Pet Supplies Plus allows the return or exchange of open food and products without the attached labels. For all the details of the Pet Supplies Plus return policy, see the PDF.
Customers who provide a receipt will receive a refund processed back to the original payment method. Pet Supplies Plus reserves the right to make changes, corrections, cancellations, and/or improvements to their information, products, and programs described at any time without notice, including after confirmation of a transaction.
Pet Supplies Plus also offers free returns and exchanges. Customers can check their website to see if they have updated their free returns and exchanges policy since then. Customers can also find coupons and promo codes on their website, which can be used to save money on purchases.
Community Involvement
Pet Supplies Plus is known for its commitment to supporting pets and their community. The company has a program called “Pet Supplies Plus Cares,” which aims to partner with local adoption and rescue groups to help find homes for over 4,000 pets per year and give back over $80,000 per year to support pets in the community.
The company has also been involved in several initiatives to give back to its community. For example, in June 2020, Pet Supplies Plus donated over 1,000 bags of pet food and toys to local shelters. Additionally, the company announced four months of additional shelter support to help animal shelters during the COVID-19 pandemic.
Pet Supplies Plus also hosts events at their stores to support pets and their owners. These events include adoption events, pet food drives, and pet costume contests. Customers can also find self-serve dog wash stations at select stores, making it easier for pet owners to keep their pets clean and healthy.
Pet Supplies Plus encourages its employees to get involved in their local communities as well. The company offers a program called “Pawsitively Outrageous Service,” which recognizes employees who go above and beyond in their community involvement. This program helps to foster a culture of giving back and encourages employees to make a positive impact in their communities.
Overall, Pet Supplies Plus is committed to supporting pets and their community. Through their “Pet Supplies Plus Cares” program, donations to local shelters, and community involvement initiatives, the company is making a positive impact in the lives of pets and their owners.
Sustainability Initiatives
Pet Supplies Plus has taken steps to reduce its environmental impact and promote sustainability. The company has partnered with TerraCycle to launch a recycling program that allows pet owners to responsibly recycle empty pet food and treat bags. This initiative helps reduce the impact of plastic packaging waste in communities.
Pet Supplies Plus is the first pet retailer to partner with TerraCycle, demonstrating its commitment to sustainability. The company has also implemented energy-efficient lighting and HVAC systems in its stores to reduce energy consumption.
In addition, Pet Supplies Plus has partnered with Wag N’ Wash to commit to sustainability and become the first pet retailers to do so. The two companies have pledged to reduce their environmental impact by implementing sustainable practices in their stores and operations.
By taking these steps, Pet Supplies Plus is setting an example for other retailers to follow. The company is demonstrating that it is possible to promote sustainability while still providing excellent products and services to customers.
Overall, Pet Supplies Plus is committed to reducing its environmental impact and promoting sustainability. The company’s recycling program, energy-efficient systems, and partnership with Wag N’ Wash demonstrate its dedication to these goals.
Future Plans
Pet Supplies Plus has experienced significant growth over the years, and it seems like the company is not slowing down anytime soon. With the recent acquisition by Franchise Group, Inc., Pet Supplies Plus has access to more resources and expertise to continue expanding its reach and services.
One of the company’s future plans is to open more stores across the United States. With over 600 locations in 39 states, Pet Supplies Plus aims to become the go-to pet store for pet owners across the country. The company plans to open new stores in areas where it currently does not have a presence, as well as expanding existing locations to better serve local communities.
Another future plan for Pet Supplies Plus is to continue improving its services and offerings. The company aims to provide a wide range of products and services to pet owners, including grooming, training, and veterinary care. The company has already made strides in this area, with the recent acquisition of VIP Petcare, a leading provider of veterinary services.
Pet Supplies Plus also plans to continue its focus on sustainability and environmental responsibility. The company has implemented several initiatives to reduce waste and promote sustainable practices, such as recycling programs and eco-friendly packaging options. Pet Supplies Plus aims to become a leader in sustainable pet retail, setting an example for other companies in the industry.
Overall, Pet Supplies Plus has ambitious plans for the future, and with the backing of Franchise Group, Inc., the company is well-positioned to achieve its goals. Pet owners can expect to see more stores, better services, and a continued commitment to sustainability from Pet Supplies Plus in the coming years.
Frequently Asked Questions
Are there any stores similar to Pet Supplies Plus?
Yes, there are other pet supply stores that are similar to Pet Supplies Plus, such as Petco and PetSmart. However, Pet Supplies Plus stands out for its focus on providing personalized service and a wide selection of products.
Is CANIDAE dog food available at Pet Supplies Plus?
Yes, Pet Supplies Plus carries CANIDAE dog food, along with a variety of other high-quality dog food brands.
What type of litter boxes does Pet Supplies Plus carry?
Pet Supplies Plus carries a variety of litter boxes, including traditional open boxes, covered boxes, and self-cleaning boxes. They also offer litter box accessories such as scoops and liners.
Does Pet Supplies Plus offer grooming services?
Yes, Pet Supplies Plus offers grooming services for dogs and cats. Services include baths, haircuts, nail trims, and ear cleaning.
How can I apply for a job at Pet Supplies Plus?
To apply for a job at Pet Supplies Plus, visit their website and click on the “Careers” tab. From there, you can search for open positions and submit an application online.
What are the current deals in Pet Supplies Plus’ weekly ad?
To see the current deals in Pet Supplies Plus’ weekly ad, visit their website and click on the “Weekly Ad” tab. From there, you can browse the current deals and discounts on pet food, toys, and other supplies.
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