Pet Supplies Plus is a leading pet supply retailer in the United States. With over 560 stores in 36 states, Pet Supplies Plus offers a wide range of products for pets, including food, toys, grooming supplies, and more. The company prides itself on providing high-quality products at affordable prices, while also offering exceptional customer service.
Understanding Pet Supplies Plus Pet Supplies Plus was founded in 1988 by Harry Shallop and Jack Berry, who wanted to create a pet store that offered a more personalized shopping experience. Today, the company is known for its friendly and knowledgeable staff, who are always available to help customers find the right products for their pets. Pet Supplies Plus also offers a variety of services, including grooming, training, and adoption events.
Pet Supplies Plus Products Pet Supplies Plus carries a wide range of products for pets, including food, treats, toys, and accessories. The company offers a variety of brands, including its own private label brand, Redford Naturals. Pet Supplies Plus also carries a variety of specialty products, such as raw food, freeze-dried food, and grain-free food.
Key Takeaways
- Pet Supplies Plus is a leading pet supply retailer in the United States with over 560 stores in 36 states.
- The company offers a wide range of high-quality products for pets, including food, toys, grooming supplies, and more.
- Pet Supplies Plus is known for its friendly and knowledgeable staff, exceptional customer service, and affordable prices.
Understanding Pet Supplies Plus
Pet Supplies Plus is a privately held pet supply retailing corporation that was founded in 1988 in Redford, Michigan. The company has a major presence in the United States and is the third-largest specialty pet food retailer in the country as of 2005 [1].
Company Overview
Pet Supplies Plus has over 560 stores in 36 states across the United States, with plans to expand further. The company’s mission is to be “America’s favorite neighborhood pet store,” and they strive to provide a wide range of high-quality pet products at affordable prices.
The company’s stores are designed to be easy to navigate, with wide aisles and clear signage to help customers find what they need quickly. Many stores also offer grooming services, self-serve dog wash stations, and pet adoption events in partnership with local animal shelters.
Services Offered
Pet Supplies Plus offers a wide range of pet products, including food, toys, treats, and accessories for dogs, cats, birds, fish, reptiles, and small animals. The company is committed to providing high-quality products at competitive prices, and they offer a price match guarantee to ensure that customers get the best value for their money.
In addition to their retail stores, Pet Supplies Plus also offers an online store where customers can shop for products and have them delivered directly to their door. The company’s website also features a learning center with articles and resources on pet care, behavior, and nutrition.
Overall, Pet Supplies Plus is a trusted and reliable source for pet products and services, with a commitment to providing high-quality products and exceptional customer service.
Pet Supplies Plus Products
Pet Supplies Plus is a one-stop-shop for all your pet needs. They offer a wide range of products for pets, including food, toys, and health and wellness products.
Pet Food
Pet Supplies Plus carries a variety of pet food options for both cats and dogs. They offer dry food, wet food, and even raw food options. They also have a selection of freeze-dried and fresh pet food options. Pet owners can choose from top brands such as Blue Buffalo, Merrick, and Nutro.
Pet Toys
Pet Supplies Plus has a vast selection of pet toys for both cats and dogs. They offer toys for all sizes and breeds, including plush toys, chew toys, and interactive toys. Pet owners can choose from top brands such as KONG, Chuckit!, and Nylabone.
Pet Health and Wellness Products
Pet Supplies Plus offers a variety of health and wellness products for pets, including vitamins and supplements, grooming products, and flea and tick prevention. Pet owners can choose from top brands such as Frontline, Seresto, and Nutri-Vet.
Overall, Pet Supplies Plus offers a vast selection of high-quality products for pets. Pet owners can find everything they need to keep their furry friends happy and healthy.
Shopping at Pet Supplies Plus
Pet Supplies Plus is a one-stop-shop for all your pet needs. Whether you’re looking for food, toys, or grooming supplies, Pet Supplies Plus has got you covered. With over 560 stores across the United States, the company offers both in-store and online shopping options.
In-Store Shopping Experience
Shopping at Pet Supplies Plus is a unique experience. The stores are designed to be pet-friendly, so you can bring your furry friend along with you while you shop. The company offers a wide variety of products, including food, toys, treats, grooming supplies, and more. The staff is knowledgeable and friendly, and they’re always available to answer any questions you may have.
One of the advantages of shopping in-store is that you can see and touch the products before you buy them. You can also take advantage of the company’s self-service pet wash stations, where you can give your pet a bath and leave the mess behind.
Online Shopping Guide
If you prefer to shop from the comfort of your own home, Pet Supplies Plus also offers an online shopping option. The website is easy to navigate, and you can browse products by category or search for specific items. The company offers free shipping on orders over $35, and you can also choose to pick up your order in-store.
One of the benefits of online shopping is the convenience. You can shop at any time of the day or night, and you don’t have to worry about traveling to a physical store. However, you won’t be able to see or touch the products before you buy them, so you’ll need to rely on product descriptions and customer reviews.
Overall, Pet Supplies Plus offers a great shopping experience, whether you choose to shop in-store or online. The company is committed to providing high-quality products and excellent customer service, so you can feel confident in your purchases.
Pet Supplies Plus Loyalty Program
Pet Supplies Plus offers a loyalty program to reward its customers for their purchases. The program is designed to build community, inspire curiosity, and help pet owners be the best pet parent they can be. Neighbors, as Pet Supplies Plus calls its loyal customers, can enroll in the program for free and start earning rewards.
The Pet Supplies Plus rewards program offers several benefits to its members. Members can earn $5 in rewards for every 1,000 points they earn. They can also access members-only sale prices every month. Moreover, members can earn free products on select brands and receive a special gift for their pet’s birthday or gotcha day. Members can also earn free grooming services, pet washes, and nail services.
To enroll in the program, customers can visit the Pet Supplies Plus website and create an account. They can then sign up for the loyalty program and start earning points. Members can earn points by making purchases, writing product reviews, and referring friends to Pet Supplies Plus.
The Pet Supplies Plus loyalty program is an excellent way for pet owners to save money on their pet supplies and services. By enrolling in the program, they can earn rewards and access exclusive sales and discounts. Additionally, the program can help them stay informed about new products and services and provide them with helpful tips and advice on pet care.
Comparisons and Competitors
Pet Supplies Plus is one of the leading pet supply stores in the United States, offering a wide range of pet products at competitive prices. However, it is not the only player in the market. In this section, we will take a look at two of its biggest competitors, PetSmart and Petco, and compare their offerings to Pet Supplies Plus.
PetSmart
PetSmart is one of the largest pet supply retailers in the United States, with more than 1,650 stores nationwide. Like Pet Supplies Plus, PetSmart offers a wide range of pet products, including food, toys, and accessories for dogs, cats, birds, fish, and other small animals.
One area where PetSmart has an advantage over Pet Supplies Plus is in its in-store services. PetSmart offers grooming, training, and veterinary services at many of its locations, which can be a major draw for pet owners who want to take care of all their pet’s needs in one place.
However, PetSmart’s prices can be higher than Pet Supplies Plus, especially for basic pet supplies like food and litter. Additionally, some customers have reported that PetSmart’s customer service can be hit or miss, with some stores providing excellent service and others falling short.
Petco
Petco is another major player in the pet supply market, with over 1,500 stores across the United States. Like Pet Supplies Plus and PetSmart, Petco offers a wide range of pet products for dogs, cats, birds, fish, and other small animals.
One area where Petco stands out is in its focus on natural and organic pet products. Petco offers a wide range of natural and organic pet food, treats, and supplements, as well as eco-friendly pet products like toys and bedding.
However, like PetSmart, Petco’s prices can be higher than Pet Supplies Plus, especially for basic pet supplies. Additionally, some customers have reported that Petco’s customer service can be inconsistent, with some stores providing excellent service and others falling short.
Overall, while Pet Supplies Plus may not have the same range of in-store services or focus on natural and organic products as PetSmart and Petco, it offers competitive prices and a wide range of products for pet owners.
Conclusion
Pet Supplies Plus is a one-stop-shop for all your pet needs. With a wide range of products and services, including grooming, veterinary care, and pet food, Pet Supplies Plus has everything you need to keep your furry friend happy and healthy.
While the startup cost for a Pet Supplies Plus franchise can be high, the payback is fast, making it a potentially worthwhile investment. The ongoing fees, including a royalty fee of 2-3% of gross sales and a marketing fee of 3.5% of gross sales, should also be taken into consideration.
Pet Supplies Plus also offers a variety of add-on services for grooming, such as spa treatments and flea treatments, making it a convenient choice for pet owners who want to keep their pets looking and feeling their best.
Overall, Pet Supplies Plus is a reliable choice for pet owners who want high-quality products and services for their pets. With its experienced staff and wide range of offerings, Pet Supplies Plus is a great option for anyone looking to provide the best care for their furry friends.
Frequently Asked Questions
What other stores are similar to Pet Supplies Plus?
PetSmart and Petco are two other popular pet supply stores that are similar to Pet Supplies Plus. However, Pet Supplies Plus differentiates itself by offering a more personalized shopping experience and a wider selection of natural and organic pet food and supplies.
What is the Pet Supplies Plus Rewards program?
The Pet Supplies Plus Rewards program is a loyalty program that rewards customers for shopping at Pet Supplies Plus. Members earn points for every dollar spent, which can be redeemed for discounts on future purchases. Members also receive exclusive offers and discounts, as well as free services such as pet nail trimming and teeth brushing.
Does Pet Supplies Plus have a vet clinic?
No, Pet Supplies Plus does not have a vet clinic. However, some Pet Supplies Plus locations offer low-cost veterinary clinics through their partnership with VIP Petcare. These clinics provide services such as vaccinations, microchipping, and wellness exams.
What are the benefits of the Pet Supplies Plus weekly ad?
The Pet Supplies Plus weekly ad features discounts on a wide range of pet products, including food, toys, and accessories. Customers can save money by taking advantage of these deals, and can also plan their shopping trips around the weekly ad to ensure they get the products they need at the best price.
Is Pet Supplies Plus owned by Chewy?
No, Pet Supplies Plus is not owned by Chewy. Pet Supplies Plus is a privately owned retail chain, while Chewy is an online pet supply retailer that was acquired by PetSmart in 2017.
What is the credit rating of Pet Supplies Plus?
As of October 2021, Pet Supplies Plus has a credit rating of B- from S&P Global Ratings. This rating is considered to be speculative or “junk” grade, indicating a higher risk of default on financial obligations. However, Pet Supplies Plus has been taking steps to improve its financial position, including a recent debt refinancing and expansion of its franchise program.
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