Epiroc Tanzania Vacancies, june 2023

Job Responsibilities

• Provide operational leadership to the field service technicians:
  • To instruct and guide the technicians in the course of their work to ensure they abide by the correct working methods, procedures, and technical specifications/instructions.
  • To ensure each Technician has been allocated a job to keep him productively employed.
  • Propose training requirements to develop Technicians skills and capabilities in line with variant customer needs.
  • Assess and evaluate service reports from the service technicians before closing.
• Build/Maintain a strong relationship with customers through effective communication, interpersonal skills, and professionalism.
• Effectively handle each customer inquiry and complaints and assist the customer in resolving problems. Document customer complaints and submit to CTS Aftermarket manager for analysis and actions.
• Monitor the work in progress, timely closing, and invoicing of service jobs in consultation with the service administrator.
• Handle warranty related claims as per applicable warranty policy
• Ensure adequate customer product support, by working closely with the Equipment sales team as well as warehouse and Logistics team.
• Liaise with colleagues in other departments (Especially CT Product Sales and Supply Departments) to co-ordinate activities where appropriate to ensure that sales are obtained
• Adhere to health and safety policy and other requirements relating to care of equipment.
• Undertake ad-hoc project work as required.

Competences, Skills And Experience

• The candidate should have good management skills with strong technical background that includes planning and time management.
• Has experience in field service for Atlas Copco branded equipment.

Behaviors

In Addition To The Required Skills And Competencies,

• Strong customer focus.
• Ability to build strong and effective working relations with customers and colleagues.
• Dedicated and thinking outside the box, always be available and strive to going the extra step.
• Excellent computer skills

Employment type

Full-time.

APPLY HERE: https://tz.linkedin.com/jobs