Absa Group Tanzania new vacancies; Absa Bank Tanzania is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees
We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.
We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.
Also read CVPeople Tanzania vacancies, june 2023
Job Description
- Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
- Cross-sell appropriate customer needs related products face to face
- Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- Assist customers in completion of Bank stationary, forms etc.
- Introduce customers to appropriate product/segment specialists
- Undertake in-branch marketing, special campaigns, promotions etc
- Deal with handling complaints in the Banking Hall
- Support the Branch Manager in undertaking community engagement activities to build Absa’ business profile in the local market.
- Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
- Works to achieve sales and service targets
- Maintain statistics and monitor progress of target reporting
- Ensure customer on boarding process is adhered to as per the procedure.
- Delivering an individual assigned financial target on local business
- Account Opening, Account Maintenance, Loan Processing, Cheque book ordering, customer complaints – Branch Maker (Sybrin)
- Issuing of ATM Card Pins or cards as advised by the Branch Manager.
Technical Skills/competencies Required
- People Management
- Communication and Presentation
- Business Management
- Performance Management
- Resource Management
- Cultural and Change Management
- Planning
- PC Skills.
Knowledge, Expertise, and experiences Required
- In-depth understanding of technical support systems e.g. Brains, Winfos
- Understanding of Absa Tanzania retail strategy, COO strategy, operating structure and interface with other functions
- Good understanding of Risk policies and procedures
- Good understanding of group structure and interfaces with other functions
- Detailed understanding of people policies and procedures
- Formal training required for branch managers:
- Resource management
- Brand and Leadership Development
- Performance Management
- Team building
- DC&G
- Recruitment Skills
- PD Team Leader
- Sales management
- Time Management
- Graduate or relevant experience to compensate
- Excellent experience in operations
- People Management
- Detailed knowledge of banks policies and procedures
- Cash Management.
Employment type
Full-time.
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