Red Funnel Charges and Fees; Red Funnel is a ferry company that operates between Southampton and the Isle of Wight. While the company is known for its excellent customer service, Red Funnel charges and fees can be confusing for passengers. In this article, we will explore the different charges and fees that Red Funnel imposes, as well as the additional services that come with extra fees.
Understanding Red Funnel Charges Red Funnel charges vary depending on the type of fare, the time of travel, the type of vehicle, and the number of passengers. Passengers can choose from different types of fares, such as Saver, Flexi, and Premium, each with its own set of benefits and restrictions. The company also offers discounts and packages for groups, students, and seniors.
Standard Charges Red Funnel charges standard fees for vehicles and foot passengers. Vehicle charges depend on the size of the vehicle, while foot passenger charges depend on the time of travel. Passengers can also purchase season tickets for regular travel, which offer significant savings.
Key Takeaways
- Red Funnel charges and fees vary depending on the type of fare, time of travel, type of vehicle, and number of passengers.
- Passengers can choose from different types of fares, such as Saver, Flexi, and Premium, each with its own set of benefits and restrictions.
- Red Funnel offers discounts and packages for groups, students, and seniors, as well as season tickets for regular travel.
Understanding Red Funnel Charges
Red Funnel is a ferry operator that provides services between the UK mainland and the Isle of Wight. The company offers a range of fares for both foot passengers and vehicles. It is important to understand the different charges and fees associated with these fares to avoid any unexpected costs.
Foot Passenger Fares
Red Funnel offers a range of foot passenger fares, including saver, standard, and peak. Saver fares are the cheapest option and are available for travel during off-peak times. Standard fares are available for travel during peak times, while peak fares are the most expensive option and are typically reserved for travel during busy periods such as bank holidays.
It is worth noting that there may be additional charges if you miss your booked sailing or need to change your booking. A £5 booking amendment fee applies if you miss your booked sailing and have notified Red Funnel in advance. Additional charges may also apply if changing to a more expensive crossing.
Vehicle Fares
Red Funnel offers a range of vehicle fares, including standard, saver, and flexi. Standard fares are the most expensive option and are available for travel during peak times. Saver fares are the cheapest option and are available for travel during off-peak times. Flexi fares offer more flexibility and are available for travel at any time.
It is important to note that there may be additional charges for vehicles that exceed certain size limits. For example, vehicles that are over 6.5m in length or 2.3m in height may be subject to additional charges.
Other Charges
In addition to the fares listed above, there may be other charges associated with your journey. For example, there may be charges for upgrading to the Signature Lounge, which offers a more luxurious travel experience. It is also worth noting that there may be charges for lost or stolen tickets, which must be reported immediately to Red Funnel on 02380 248595. A fee of £25 will be charged to replace each lost or stolen Season Ticket.
Overall, it is important to carefully consider the different charges and fees associated with your journey to avoid any unexpected costs. By understanding the different fares available and any additional charges that may apply, you can ensure that you choose the most cost-effective option for your needs.
Standard Charges
Red Funnel offers a range of standard charges for their ferry services. These charges apply to both foot passengers and vehicles.
Vehicle Fares
The charges for vehicles depend on the size of the vehicle, the date and time of travel, and the route taken. Customers can purchase tickets online, by phone, or at the ticket office. The prices for private cars start from £44.50 for a single journey, and from £79.50 for a return journey. Motorcycles can be transported for as little as £20.50 for a single journey, and from £36.50 for a return journey. Larger vehicles such as coaches and minibuses can also be transported, with prices starting from £115 for a single journey.
Foot Passenger Fares
The prices for foot passengers start from £12.30 for a single journey, and from £24.60 for a return journey. Season tickets are also available for frequent travellers, with prices starting from £1,235 for a 12-month season ticket.
Additional Charges
Customers should be aware that additional charges may apply for certain services. For example, a priority boarding service is available for an additional charge of £12.50 per vehicle. Premium upgrades such as access to the Signature Lounge are also available for an extra fee. Customers should check the Red Funnel website for more information about these additional charges.
Overall, Red Funnel offers a range of standard charges to suit the needs of different customers. Customers should be aware of any additional charges that may apply, and can purchase tickets online, by phone, or at the ticket office.
Additional Services and Their Fees
Red Funnel offers various additional services to enhance the travel experience of its customers. However, these services come with additional fees. Here are some of the additional services and their fees:
Priority Boarding
Priority boarding allows customers to board the ferry before other passengers. This service costs £15 per vehicle and £5 per foot passenger. Customers can add this service to their booking during the checkout process.
Lounge Access
Red Funnel offers access to its Signature Lounge, which provides a comfortable and relaxing environment for passengers. This service costs £15 per person and includes complimentary refreshments, newspapers, and Wi-Fi access. Customers can purchase lounge access online or at the terminal on the day of travel.
Pet Travel
Red Funnel allows customers to bring their pets on board for an additional fee. The cost of pet travel is £15 per pet, per journey. Customers must book pet travel in advance and ensure that their pets comply with Red Funnel’s pet travel policy.
Onboard Dining
Red Funnel offers a range of dining options on board its ferries, including cafes, restaurants, and bars. Prices for onboard dining vary depending on the restaurant and menu items selected.
Wi-Fi Access
Red Funnel provides Wi-Fi access on all of its ferries. Customers can purchase Wi-Fi access for £2 per hour or £5 per day. Wi-Fi access is free for Signature Lounge customers.
It is important to note that fees for additional services are subject to change and may vary depending on the time of year. Customers should check the Red Funnel website for the most up-to-date information on fees and services.
Discounts and Packages
Red Funnel offers various discounts and packages for its customers. These discounts and packages can help customers save money on their ferry travel. Here are some of the discounts and packages that are currently available:
My Rewards
My Rewards is a loyalty programme that allows customers to earn points for every pound spent on ferry tickets and food and drinks. Customers can earn 4 points for every pound spent. These points can be redeemed for discounts on future ferry travel. The programme is free to join, and customers can sign up online.
Touring and Camping Packages
Red Funnel has partnered with four Isle of Wight sites to offer touring and camping packages. These packages include ferry travel from Southampton and a grass pitch for a tent or caravan. Packages are available for 3, 5, and 10 nights, with prices starting from just £116 for 3 nights. These packages represent excellent value for money and are available until the end of July and from late August until the end of the year.
Saver Fares
Red Funnel offers Saver Fares for customers who book in advance. These fares are available for both foot passengers and vehicles. Customers can save up to 25% on the standard fare by booking a Saver Fare. Changes to the travel date and time are permitted, but are subject to a £5 amendment fee per change (excludes travel card customers).
Other Discounts
Red Funnel occasionally offers other discounts and promotions. These can include discounts for groups, students, and military personnel. Customers can check the Red Funnel website or social media channels for the latest discounts and promotions.
Overall, Red Funnel offers a range of discounts and packages that can help customers save money on their ferry travel. Customers are encouraged to sign up for My Rewards and check the Red Funnel website and social media channels for the latest discounts and promotions.
Payment Methods
Red Funnel offers various payment methods for its ferry and accommodation bookings. Customers can pay using debit or credit cards, including Visa, MasterCard, American Express, Maestro, and Delta. Unfortunately, the company does not accept cheques or euros as payment methods [1].
For customers who wish to book a Red Funnel holiday (ferry + accommodation) and whose booking value exceeds £200, they can secure their holiday by paying just 50% of the total cost 60 days before their travel date and paying the remaining 50% 30 days before their travel date [2].
Additionally, customers can book early with a deposit of just £25 [1]. The deposit is non-refundable but can be transferred to another booking up to 24 hours before the travel date.
Red Funnel also offers payment plans for its ferry and accommodation bookings. Customers can call the company’s Travel Centre at 02380 019192 or email their request to [email protected] to arrange a payment plan for their booking [2].
It is important to note that customers should ensure they have sufficient funds in their account to cover the cost of their booking. If a payment is declined, the booking may be cancelled, and the customer will be responsible for any cancellation fees or charges incurred [1].
Overall, Red Funnel provides its customers with various payment methods and options to suit their needs and budget.
[1] Red Funnel. (n.d.). Frequently Asked Questions For Travel & Bookings. Retrieved October 23, 2023, from https://www.redfunnel.co.uk/en/isle-of-wight-ferry/faqs/
[2] Red Funnel. (n.d.). Payment Plans & Deposits. Retrieved October 23, 2023, from https://www.redfunnel.co.uk/deposit
Refund Policy
Red Funnel has a refund policy that applies to all bookings made through their website or call centre. If a customer wishes to cancel their booking, they must do so at least 24 hours prior to the scheduled departure time. If the customer cancels within 24 hours of the scheduled departure time, they will not be eligible for a refund.
If the customer cancels their booking more than 24 hours before the scheduled departure time, they will be charged a cancellation fee of 50% of the original fare for Saver Ticket bookings. For Flexi Ticket bookings, there is no cancellation fee if the customer cancels more than 24 hours before the scheduled departure time.
Red Funnel also offers Cancellation Protection for an additional fee. This protection allows the customer to cancel their booking up to 24 hours before the scheduled departure time and receive a full refund, minus the cost of the Cancellation Protection. The customer must provide a valid reason for cancelling, such as illness or unexpected travel changes, and provide evidence to support their claim.
If a customer is eligible for a refund, Red Funnel will process the refund within 14 days of receiving the cancellation request. The refund will be issued to the original payment method used to make the booking.
It is important to note that any amendment charges must be paid in full at the time of the amendment. If the customer moves to a cheaper sailing, no refund will be made as there is no guarantee that Red Funnel can re-sell the booked space.
Overall, Red Funnel’s refund policy is clear and straightforward. It is recommended that customers carefully review the terms and conditions of their booking before making a reservation to avoid any confusion or unexpected fees.
Terms and Conditions
Red Funnel has a set of terms and conditions that apply to all ferry travel. These terms and conditions cover a range of topics, including booking and payment options, prices, confirmation, insurance, alterations and cancellations, routings and timings, complaints, and conditions of carriage.
When booking a ferry ticket with Red Funnel, customers must agree to the terms and conditions. It is important to read and understand these terms and conditions before booking, as they contain important information about fees and charges that may apply.
For example, if a customer needs to make changes to their booking, fees may apply. If changes are made more than 48 hours before the scheduled departure time, a fee of £10 will apply. If changes are made less than 48 hours before the scheduled departure time, a fee of £25 will apply. If a customer needs to cancel their booking, fees may also apply. If a booking is cancelled more than 48 hours before the scheduled departure time, a fee of £10 will apply. If a booking is cancelled less than 48 hours before the scheduled departure time, a fee of £25 will apply.
Customers should also be aware that additional fees may apply for certain services, such as bringing a pet on board or booking a specific seat. These fees can be found on the Red Funnel website or by contacting customer service.
It is important to note that all fees and charges are subject to change at any time. Customers should check the Red Funnel website or contact customer service for the most up-to-date information on fees and charges.
Contact Information
For any inquiries regarding charges and fees, customers can contact Red Funnel’s customer service team via email or phone. When contacting the team via email, it is important to include any relevant information, such as the booking number (if available) and main contact details. The team aims to respond to all enquiries within 3 business days.
Customers can also call the Contact Centre on 023 8001 9192. The opening hours are Monday to Friday from 08:00 to 19:00, and weekends and Bank Holidays from 08:00 to 18:00.
Red Funnel’s website also provides a range of information regarding charges and fees, including vehicle and foot passenger fares, special offers for holidays, events, attraction tickets, and more. Customers can access this information by visiting the Isle of Wight Ferry Fares page on the website.
For private vehicle ferry fares and information, customers can visit the Private Vehicle Ferry Fares & Information page on the website. This page provides information on booking amendments, refund and cancellation rules, and the terms and conditions of carriage.
For foot passenger fares and season tickets, customers can visit the Foot Passenger Ferry Fares & Season Tickets page on the website. This page provides information on the terms and conditions of carriage, as well as the process for reporting lost or stolen tickets.
Overall, Red Funnel provides a range of options for customers to get in touch and access information regarding charges and fees.
Frequently Asked Questions
What are the current Red Funnel car ferry prices to the Isle of Wight?
As of October 2023, the current Red Funnel car ferry prices to the Isle of Wight start at £48.50 for a one-way journey for a car and up to 7 passengers. The price varies depending on the time of travel, day of the week, and type of vehicle. It is recommended to book in advance to secure the best fares. For more information on fares and tickets, visit the Red Funnel website.
How much does it cost to take a motorcycle on the Red Funnel ferry?
The cost of taking a motorcycle on the Red Funnel ferry varies depending on the time of travel, day of the week, and type of motorcycle. As of October 2023, the prices start at £22.50 for a one-way journey for a motorcycle and rider. For more information on fares and tickets, visit the Red Funnel website.
What are the Red Jet saver ticket prices for 2023?
As of October 2023, the Red Jet saver ticket prices start at £16.50 for a one-way journey for an adult. The saver ticket is valid for travel on the Red Jet service only and is subject to availability. For more information on fares and tickets, visit the Red Funnel website.
What is the Red Funnel timetable for 2023?
The Red Funnel ferry timetable for 2023 varies depending on the time of year and day of the week. It is recommended to check the Red Funnel website for up-to-date information on the timetable. The timetable includes the car ferry and Red Jet services.
How long does the Red Funnel ferry take to get to the Isle of Wight?
The journey time for the Red Funnel car ferry service from Southampton to East Cowes on the Isle of Wight is approximately 55-60 minutes. The journey time for the Red Jet service from Southampton to West Cowes on the Isle of Wight is approximately 25-30 minutes. The journey time may vary depending on weather and sea conditions.
Can I use a Red Jet ticket on the Red Funnel ferry?
No, Red Jet tickets are only valid for travel on the Red Jet service and cannot be used on the Red Funnel car ferry service. However, Red Funnel offers a range of ticket options, including combined tickets for both the Red Jet and car ferry services. For more information on fares and tickets, visit the Red Funnel website.