New job opportunity at BURN MANUFACTURING Dar es Salaam Tanzania; BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and or client relationship management. You will be responsible for handling all customer queries and surveys.
Also read New job opportunity at Beyond Global Concierge service-Tanzania.
Customer Service Representative.
Duties and Responsibilities
- Help customers register product
- Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair
- Answer customer queries and direct them to the proper channels
- Follow up with customers to ensure product satisfaction and address any confusion with the use
- Attend to customer inbox messages, calls, social media, and live chat and respond accordingly
- Conduct phone call interviews, and surveys and capture data
- Work with the repair coordinator to facilitate warranty repair and walk-in customers.
Skills and Experience
- Excellent verbal communication and interpersonal skills
- Highly organized, punctual, and professional
- Proactive attitude and takes initiative to problem solve
- Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
- Experience in a leadership role and/or organizing events
- Knowledge of BURN products.
TO APPLY THE JOB CLICK THE LINK BELLOWS;