new job vacancy at iOCO Recruitment Solutions-Client Service Centre,iOCO Recruitment Solutions uses its position as leader in the technology and knowledge space to navigate the scarce skills environment and provide clients with the best possible talent to maintain a competitive edge.
Our unique position Providing value to customers in recruitment services requires speed and flexibility to secure first-mover advantage on the best candidates. As market leader, EOH Resourcing Solutions understands that finding those candidates is not enough.
Also read Apply now new job opportunity at Moshi Co-operative University (MOCU)
Organization’s need an expert recruitment service that can also help a high-demand candidate make the right employment choice. iOCO Recruitment Solutions implement modern recruitment strategies as well as leverage our extensive network and customized fee structures to help clients gain this competitive edge.
In order to best tailor our offering to client needs, we keep up with modern screening mechanisms aligned with POPI regulations, relieving clients of data management responsibilities. This process is underpinned by cutting-edge technical assessments unique to iOCO Recruitment Solutions, which ensure the most optimum candidate is placed.
JOB POST
Manage Client Service Centre Consultants and the daily operation of Service Desk, Call Centre and Contract Management.
DUTIES AND RESPONSIBILITIES
- Prepare and implement Standard Operations Procedures on all Client Service Centre procedures, to ensure excellent point of-contact engagement, compliance, and query resolution as per agreed standards.
- Prepare and analyze weekly contract management reports and forward onto key role players for feedback.
- Monitor expiring of Assignment Orders on a weekly basis.
- Monitor resources count across portfolios and highlight any risks.
- Act as the Talent Solutions Champion and ensure procedures are followed and queries get resolved in professional manner.
- Perform Occupational Health and Safety Representative duties.
- Prepare and participate in management meetings as and when required
- Identify improvements in process, engage with role players and implement changes.
- Monitor open tickets and communicate with role players regarding escalations/problems and assist to resolve matters.
- Manage Contingent Employment Agreement timeously feedback from associates and put salaries on hold for non-compliances.
- Assist in picking up, respond to and resolving service desk queries.
- Assist Client Service Centre team with customer issues and follow problems through to resolution.
- Provide support to Client Service Centre team during month end and payroll period.
- Undertake troubleshooting and root-cause problem analysis when service delivery levels fail.
- Daily management of service desk, Call Centre and ensuring SLA adherence, performing quality checks and reporting issues.
- Setup performance measurements and maintain records.
- Daily approvals of Assignment Orders and assign tickets to Client Service Consultants.
- Ensure compliance are met on Pulse and other systems .
- Assist with passport and work permit processes and procedures. Review weekly to ensure adherence.
- Engage with and review employee benefits with third parties regarding service delivery as and when needed
QUALIFICATION AND EXPERIENCE
Preferred Qualifications:
Diploma in HR Management and or Business Management / Administration – preferred
- Product Accredited ?? good knowledge of CWM products
- Onboarding and off boarding Experience ?? at least 2 years??
- Contract Experience?? at least 2 years??
- Client Service Experience: At least 3 years in similar environment.