New job opportunity at Zuri Zanzibar Resort-Guests Relations Manager; Zuri Zanzibar is located in Kendwa village, which sits on the west-facing shores of the island, just 50 km from Stone Town and its international airport.
This amazing setting provides visitors with a stunning white-sandy beach, turquoise waters and unforgettable sunsets.
Also you can read New job opportunity at Kerry Bio-Science Arusha, Tanzania-millkun.
JOB POST
Guests Relations Manager
Responsibilities:
- Supports all property operations, ensuring that the highest levels of hospitality and service are provided.
- Responsible for all Guest Experience functions.
- Areas of responsibility include overseeing and managing the Guest Relations Department- inclusive of Guest Relations Agents, Concierge and VIP services.
- Manages the flow of questions and directs guests through entire resort
- Supports the tracking and resolution of service issues.
- Ensuring that the highest levels of hospitality and service are provided.
- Supports hotel management in resolving any guest or hotel related situation.
- Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required.
Skills and Knowledge
- Strong ability to forge professional relationships with guest, co-workers and leaders
- Ability to maintain hotel’s standards, policies and procedures
- Professional image and personality including confidence
- Team player, working well with other departments and co-workers
- Full Comprehension of hospitality software
- Should be creative, innovative and strive for continuous improvement
- Organized and focused in high stress situations
- Proficiency in Outlook and Microsoft Office (Excel/Word)
- Fluency in English language – both written and spoken
- Ability to ensure security and confidentiality of guests
- Ability to overcome objections, understand and respond appropriately to guest inquiries and needs while remaining calm and courteous
- Ability to multi task and take on cross functional tasks when required
- Attention to details
- Ability to direct and supervise others
- Ability to train and develop others
- Initiate and involve in additional projects and duties as assigned by leaders and ability to match the deadline.
Requirement:
Candidates must have at least 2 years’ experience in the same position or within Front of House resort department.
College education or equivalent hospitality studies required.
Interested candidates to send their CV: careers@zurizanzibar.com.
TO APPLY THE JOB POSITION;
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