New job opportunity at Watu Credit Dar es Salaam, Tanzania; WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
Our vision is to provide asset financing for motorcycles, three-wheelers and devices to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
Also read New job opportunities at UNHCR in Dar es Salaam, Tanzania-millkun.
JOB POST
Customer Care Officer
RESPONSIBILITIES
- Welcome visitors warmly with a friendly demeanor and make sure they are comfortable
- Support in conducting comprehensive client product and service awareness through active client interaction
- Address all relevant pre- and post-customer asset financing queries in line with client needs
- Brief clients on the asset financing process prior to handing them over to the onboarding team
- Maintain an up-to-date client database and documentation including payment schedules, insurance and logbooks records
- Attend to incoming customer calls and route them to the relevant department(s) for resolution
- Manage the ambience and hygiene of the Front Office area to create a professional and customer-centric atmosphere
- Capture customer feedback and recommend areas and strategies for improvement
- Perform any other duty as assigned by your manager.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Excellent communication and presentation skills including written communication
- Integrity, enthusiasm and passion for continuous learning and development
- Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
- An effective self-starter able to multitask and successfully operate in a fast paced, team environment
- Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
- 2+ years of Customer Care experience
- Diploma in a relevant field
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Employment type
Full-time.
TO APPLY THE JOB CLICK THE LINK BELLOWS;
https://tz.linkedin.com/jobs